fbpx

Linking six sigma to customers

Introduction

All business organizations in the modern world aim at achieving the highest levels of operational and financial effectiveness over time. As such, they deploy different management tools to facilitate their efforts towards the achievement of overall effectiveness. One such tool used by businesses to increase their effectiveness and efficiency is the Six Sigma; which leverages several analytical tools such as DMAIC and other statistical tools to improve the quality of services or products offered by an organization Alhuraish, Robledo, and Kobi (169). Six Sigma, therefore, serves as a potent tool for influencing the customers of an organization because it plays a critical role in determining the quality of the products and services offered by the business. Below are summaries of six journal articles about six sigma; however, the review will aim at highlighting how the concept is linked to customers.

Summary of Articles

Alhuraish, Robledo, and Kobi (169-182) explored the implementation of six sigma by small and medium-sized enterprises in France as drivers of business success. Throughout the article, the authors establish strong links between the application of six sigma and customers. According to the article, six sigma is strongly linked with customers because it plays a critical role in improving the quality of the products and services offered by the business. Alhuraish, Robledo, and Kobi (170) argue that six sigma provides a platform for companies to unite different quality tools, including DMAIC and statistical process controls to improve the quality of the products and services offered to the customers. Moreover, the tool enables a business to identify and eliminate non-value adding activities in its operations; thus, concentrating on the provision of high-quality goods and services. The tool has been applied in many industries across the world to improve the quality of their offerings in the market. The link between six sigma and customers, in this case; according to Alhuraish, Robledo, and Kobi (172), emerges from the fact that customers are in continuous pursuit of the highest quality products and services offered by different business organizations. Overall, the link is centered on the level of customer satisfaction achieved as a result of incorporating six sigma in business activities. Six Sigma, through the improvement of the quality of the products and services offered by a business, triggers increased levels of customer satisfaction. Customer satisfaction is strongly driven by six sigma because of the improved product and service quality results in the realization of high utility by the customers. The tool can also contribute to increased customer loyalty as a result of the high levels of satisfaction achieved.

Gošnik and Vujica-Herzog also endeavored in objective research to highlight the link between six sigma and customers by examining the success factors of applying the tool in 100 manufacturing companies in Slovenia. The authors sought to establish the unique value of six sigma to manufacturing companies concerning their customers. Therefore, the researchers highlighted that the involvement and participation of management, employee training, and the establishment of a robust organizational culture are the most identifiable success factors of the tool. However, the article highlighted the fact that most business organizations are not aware of the concept and, therefore, do not associate it with customer experiences (Gošnik and Vujica-Herzog 205). The link between six sigma and customers, according to Gošnik and Vujica-Herzog (205), is rooted in the tool’s focus on the identification and elimination of defects in all business processes considered relevant to customers. The authors also highlight the fact that modern customers are characterized by increasing demand for quality products. For companies to gain and maintain sustainability and competitiveness in such environments, they continuously leverage the tools of six sigma in the formulation of their strategies to offer the desired product and service qualities (Gošnik and Vujica-Herzog 205). The link between six sigma and customers is also rooted in focus by companies on training their employees on customer service (Gošnik and Vujica-Herzog 206). Such pieces of training increase the focus of the business on its customers; thus, generating excellent customer experiences. Overall, the tool enables businesses to understand the expectations of its customers and establish the best customer management systems, improve its customer focus, and the quality of goods and services offered (Gošnik and Vujica-Herzog 208). The ultimate link between the tool and customer, according to the article, lay in the improved quality of product and customer satisfaction.

The link between six sigma and customers is also explored by  Vouzas, Psychogios, and Tsironis (1-12) in their article. The article was based on the evaluation of different pieces of literature to ascertain the relevance of the tool in businesses; specifically, customer satisfaction. Vouzas, Psychogios, and Tsironis (2) state that six sigma can be applied to different business processes to increase the efficiency with which goods are delivered to the customers. The tool can be utilized to increase the speed of processing customer orders and delivering the products to specific clients. Moreover, the article attributed the tool to significant quality improvements aimed at increasing the utility derived by the customers from the goods and services offered by a business. The tool contributes positively to the maintenance of production consistency to avoid unfavorable product standards’ variations that may adversely affect customer satisfaction. The article also argues that the tool has been extensively studied in the contexts of manufacturing industry and that its link to customers is mainly centered on the improvement of quality and customer satisfaction (Vouzas, Psychogios, and Tsironis (3). Among the ten key success factors of applying six sigma in the service industry is the fact that the tool is directly linked to quality and customer satisfaction (Vouzas, Psychogios and Tsironis 5).  

Chelangat (23-29) sought to explore the success factors of six sigma in the Kenyan banking sector. She begins her article by highlighting that the management and leadership of commercial banks in Kenya are continuously focused on achieving the highest levels of customer satisfaction (Chelangat 23). The need for six sigma in the sector is, therefore created by the need of the banks to achieve sustainable competitive advantage over their competitors. Chelangat (24) links the tool to customers by reiterating that business organizations can leverage the concept to set their focus on daily activities to achieve increased levels of customer satisfaction. She also draws from other pieces of literature to ascertain the fact that the tool is highly linked to customers through its ability to boost the level of customer satisfaction by improving the underlying business processes.  In a bid to highlight the link between six sigma and customers, Chelangat (24) asserts that specific tools like lean six sigma contribute to the improvement of the quality of the services offered to the customers. Overall, the tool facilitates the improvement of business process efficiency in a bid to improve the quality of services provided and increase the benefits received by the customers; hence, improving customer satisfaction.

Shahin (44-54) also reiterates the link between six sigma and customers by highlighting aspects such as quality improvement and customer satisfaction. Six Sigma improves the ability of organizations to understand the needs of their customers; thus, enabling them to solve them by offering the highest quality of products and services with the highest level of convenience (Shahin 44). The link is also highlighted in the fact that six sigma improves the level of customer involvement in business processes as a way of gaining insights on how to meet their needs (Shahin 44). Overall, the tools enable organizations to shift their focus to the customers and understand their needs and expectations clearly; thus, facilitating quality customization and improved customer satisfaction. Therefore, the tool is linked to customers by the fact that it enables business organizations to prioritize the needs of their customers, improve quality, and maintain customer focus and satisfaction.

Antony and Cudney (1-11) explored the role of six sigma in higher education institution in the UK to ascertain its relevance. In the analysis, the authors linked the tool to the customers by arguing that it contributes significantly to the improvement of efficiency and effectiveness in the provision of services in institutions of higher education (Antony and Cudney 1). As such, the application of the tool results in improved customer satisfaction because it sensitizes the institutions to remain focused on their customers and the provision of efficient services. It also contributes to the provision of improved quality of the services provided by the institutions; thus, linking it to the customers.  

Works Cited

Alhuraish, Ibrahim, Christian Robledo, and Abdessamad Kobi. “The Key Success Factors For Lean Manufacturing Versus Six Sigma.” Research Journal of Applied Sciences, Engineering, and Technology 12.2 (2016): 169-182. Web.

Antony, Jiju, and Elizabeth Cudney. “Lean Six Sigma Journey In A UK Higher Education Institute: Challenges, Projects, And Key Lessons Learned.” 2016 ASEE Annual Conference & Exposition Proceedings (2016): 1-11. Web. 11 Apr. 2019.

Chelangat, Beatrice. “Critical Success Factors (Csfs) For Implementation Of Lean Six Sigma In Commercial Banks In Kenya.” IOSR Journal of Business and Management 18.12 (2016): 23-29. Web.

Gošnik, Dušan, and N Vujica-Herzog. “Success Factors For Six Sigma Implementation In Slovenian Manufacturing Companies.” Advances in Production, Engineering and Management 5.4 (2010): n. Pag. Print.

Shahin, Arash. “A Comprehensive Framework For Six Sigma Critical Success Factors With An Experience In A Developing Country.” Quality Management and Six Sigma (2018): 44-54. Print.

Vouzas, Fotis, Alexandros Psychogios, and Loukas Tsironis. “The Road Towards Lean Six Sigma: Sustainable Success Factors In Service Industry.” Nang Yan Business Journal 2.1 (2014): 1 – 12. Web.

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Tired of Guidelines or Lack Time to Work on Your Paper, Get Original Custom Research Paper Writing Service

Thecustomwriting.com research paper writing service has saved thousands of students from stressful college life. Writing a custom research paper may be challenging, considering it has to be plagiarism-free. And it is better not to do your project than to hand in plagiarized work or hurriedly complete it if you do not have time.

Academic integrity is so vital that you may get a suspension or an expulsion because of a copy-pasted work. Writing a custom research paper requires research and writing skills to produce original content. Here are essential things to know about getting the best and legit assignments help websites.

Perfection is vital

Every website will promise you that they produce high-quality work. However, you put your money for your end-of-semester paper only to get a pass. You must learn how to identify the best writing service before committing.

Thecustomwriting.com produces quality content at all times. Rather than a quality promise, quality assurance is what you should consider before hiring a research writer. Best writing services are reliable. You don't want to partner with a cheap research paper writing service that will deliver poorly written essays hours after the due date.

Quality writers are part of the best writing service. A company that has untrained writers will fail you. Before committing, ensure that the people who will write your paper are academicians and professionals. It would help if you had a writer who will be prompt to respond to your questions and follow instructions. Writers who do not fear to ask for clarification where they don't understand are the best for you.

Beware of Scammers Posing to Provide Custom Research Paper Writing Service

It may take time and effort to find a legit custom research paper writing service. Most of the websites claiming to offer writing service trades your paper with another student. For example, if you order your paper today to submit it next week, you may find that another student has already handed over the same document.

Your money is gone, you have no paper to submit, and the deadline is in two hours. You can only sit and cook up some stories for your lecturer. Otherwise, wait for a penalty or suspension.

Others will give you half-baked papers in the name of cheap essays. Apart from reselling your paper, some companies will offer you copy-pasted work. If you don't have tools such as Turnitin or Copyscape to check plagiarism, you may find yourself in the dean's office explaining why you copied your work from the internet word-to-word.

We offer one of the best research paper writing services in the USA and the U.K.

You won’t regret choosing Thecustomwriting.com to handle your research. Your project is an essential part of your academic work. It determines whether you will move on to the next semester or if your name will appear on the graduation list. Do not gamble your education by hiring any cheap essay writing website you find on the internet. Look for a custom research paper writing service reviews before commit.

Avoid scandals by hiring Thecustomwriting.com. Count yourself lucky if you are reading this article. You are in the right direction in finding the writing service for your paper. Though many websites could have frustrated you, Thecustomwriting.com is committed to providing you with reliable service for your paper.

Thecustomwriting.com offers quality services at affordable prices, and they deliver your work on time. They have native English writers that write your paper using the correct language.

Plagiarism Free Custom Research Paper Writing Service

Our writers understand the seriousness of writing plagiarized papers. Every institution has regulations that govern how a research project is conducted. Universities and colleges take plagiarism as gross misconduct. The best writing services are those that will deliver plagiarism-free papers.

Plagiarism involves, among others, copying a published work and delivering it to your lecturer as your own without acknowledging the sources.

Another way your work can be plagiarized is the failure to include the source of your content in a research paper. If you are using someone's thought, you need to include a reference and in-text citations to show that you are using another scholars' worker.

It's a gross mistake to write a five-page paper without a single source unless the paper's nature does not require you to rely on any sources. Here are some tips our writers use to avoid accidental plagiarism:

  • Cite direct quotes, statistics, and paraphrased content.
  • Ensure that all in-text citations are included in the biography and vice versa.
  • Directly quoting not more than 2% of the paper, if quoting is necessary (some papers are exempted from this rule, especially literature).
  • Stick to high authority, scholarly sources. Our writers will hardly paraphrase content from third party blogs and other questionable sites.
  • Consider Buying A Custom Research Paper from Thecustomwriting.Com

    Consider hiring an expert essay writer if you are not sure about your capabilities. Referencing and citations can be challenging, especially if you try to do it for the first time. It's even harder when your lecturer asks you to use a hard referencing style. For example, Harvard requires you to include page numbers, dates, and the author's name in the text. If you have several papers with a strict deadline, you should consider hiring a custom research paper writing service to help you work on your essays.

    However, ensure the website you want to hire offers legit writing service. A good website should at least charge for its services. You will find many websites willing to provide you with free services. No one is that idle to sit and write a paper for free. Sites that provide free or cheap services hooks you when you least expect.

    Also, consider the price of writing a paper. Though cheap essays are of low quality, other sites may have inflated prices for their rate, making you needlessly break your bank.

    Thecustomwriting.com understands the need for a fair and reasonable price for most students. We know that most students need service, but they do not have enough resources. We, therefore, offer quality service that you can afford.

    Benefits of using custom research paper writing service

    If this is your first time considering using a custom writing service, the first thing is to know why taking such an action is the best. Choosing Thecustomwriting.com ensures professional writers handle your paper. Letting a qualified person handle your project can boost your grade. You cannot afford to fail in the upcoming end-of-semester project. In any case, your progress to the next level will be determined by how well you perform in your essay.

    Thecustomwriting.com ensures the timely delivery of your work. The good thing about legit essay writers is that they can write your essay within the shortest time possible, with one page taking up to one hour at most. It doesn't matter what time you want your work done: Thecustomwriting.com is always ready for a task.

    We will give you a paper written explicitly for you. We will ensure that your paper is not delivered to someone else.

    Come to think of this; if five of your classmates decide to order an essay for the same class, five writers will be assigned to work on different papers instead of paraphrasing one paper and sending it to five of you.

    Frequently Asked Questions (FAQ)

    Do subject specialist writers handle my research paper?

    It's our responsibility to ensure that someone from your field handles your paper. Our company has enough writers from every discipline. We provide only a research writer qualified in your subject to handle your paper. After placing an order, the first step is to screen the question and requirement and match it with the best writer. The less qualified writer has a college diploma, and they only handle high school papers. All other writers are bachelor, masters, and PhD degree holders.

    Are your researchers qualified enough to know the core of the research?

    We commit to quality content. We understand that failure to deliver quality service will result in the loss of clients. Therefore, we only hire qualified writers who have an in-depth understanding of your paper. Whether you want quantitative research done using Chi-square or qualitative research, Thecustomwriting.com’s writers will comfortably handle any discipline or type of paper. Besides, we offer research paper service from college to PhD. Therefore, we cannot afford to have unqualified writers. Our researchers take every instruction keenly when writing your essay.

    Should I worry about order placement?

    There is nothing to worry about placing your order. Our platform has a simple, user-friendly interface that enables you to navigate to different functionalities with ease. We offer quality custom research paper writing services; thus, you don't have to worry about getting value for your money. Besides, you can track your order's progress. Our system progressively send you email notifications regarding every stage of your orders' progress; thus, you don't even have to log in to track down your order. You will also see the progress on the dashboard when you log in. Moreover, our support team will contact you when the writer needs any clarification.

    Can I have direct communication with the writer after the order placement?

    Our system is designed in such a way that it allows you to communicate with your writer directly. We understand the need to clarify things yourself to the writer. Furthermore, our support team is available 24 hours to ensure that urgent matters are communicated swiftly with the writer.

    Will I get any discount on recommendation?

    The answer is yes. We value your efforts and trust to recommend us to your friends. We will offer you a discount on your next order if a client mentions your email when placing an order.

    What guarantees should customers look for?

    We have a written list of what we guarantee our clients in our terms. We guarantee the quality, confidentiality, free revision, original content, and timely delivery. We also guarantee money-back if, in the unlikely event, you are not happy with the quality of the paper.

    What makes a reliable writing company?

    It's easy to know a reputable company. First, they are transparent about their services. They offer multiple methods of communication and have qualified writers. Most importantly, they deliver your work on time, deliver original content, and honour what they have guaranteed.

    Why should customers not opt for cheap essay writing services?

    Cheap essay services will only waste your time. They have foreign writers who will produce plagiarized content full of grammar errors. You will waste your precious time waiting for a paper that you can't give your lecturer.

    Is buying essays online safe?

    It's safe to buy your essay if you take the right precaution. Before putting your money on a strange site, explore the website to see whether you will get customer reviews. They will help you make the right decision.

    How do I hire someone to write an essay for me?

    These are common questions with most clients. It's effortless to get a professional writer. The first step is to identify a custom research paper writing service that is legit and sign up. After that, they will guide you on how to place your order and get a writer. Some companies will allow you to choose a writer for yourself or choose a writer for you.

    What types of writing services can I order online?

    Our website offers a variety of legit essay services. We provide any academic assistance, including research projects, assignments, and admission letters. Visit our website to see what each service entails.

    What benefits and additional features do Thecustomwriting.com services offer?

    We offer several free services to our customers. We offer free revision, a discount on your first order, and free pages such as references and cover pages. Also, we have a quality control department that ensures that all papers are of high quality before delivering them to you.

    Do websites maintain your privacy? Are orders secured?

    Your privacy is our top priority. You will be recognized by your I.D. assigned to you after signup instead of your name. The only person who can access your account is you or anyone else you give your password. Your payment is through a third party. Therefore, your personal information will never reach our site without your consent.

    What are the pros of ordering from custom writing services?

    You get quality papers. We have writers with decades of experience delivering quality papers worth the client's money and much more. We understand your power to influence our progress. Your paper will be delivered on time and written by professional writers.

    Hire a professional writer

    Now that you know what to look for when considering the custom research paper writing services, it's time to try us. Sign up and get a discount on your first order. You don't have to worry about quality, timely delivery, and price. We know they are essential to you. Use promo code ‘2021’ and claim a 15% discount on your first order.

    Place your order
    (550 words)

    Approximate price: $22

    Calculate the price of your order

    550 words
    We'll send you the first draft for approval by September 11, 2018 at 10:52 AM
    Total price:
    $26
    The price is based on these factors:
    Academic level
    Number of pages
    Urgency
    Basic features
    • Free title page and bibliography
    • Unlimited revisions
    • Plagiarism-free guarantee
    • Money-back guarantee
    • 24/7 support
    On-demand options
    • Writer’s samples
    • Part-by-part delivery
    • Overnight delivery
    • Copies of used sources
    • Expert Proofreading
    Paper format
    • 275 words per page
    • 12 pt Arial/Times New Roman
    • Double line spacing
    • Any citation style (APA, MLA, Chicago/Turabian, Harvard)

    Our guarantees

    Delivering a high-quality product at a reasonable price is not enough anymore.
    That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.

    Money-back guarantee

    You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.

    Read more

    Zero-plagiarism guarantee

    Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.

    Read more

    Free-revision policy

    Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.

    Read more

    Privacy policy

    Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.

    Read more

    Fair-cooperation guarantee

    By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.

    Read more