Interview with Bank Manager

Interview with Bank Manager

Interview with Bank Manager

Second Interview

Customer Loyalty

  1. How would you describe customer loyalty?

Customer loyalty is the willingness of a client to remain loyal to the bank whenever carrying out a transaction and it results from their satisfaction with the services offered.

  • How do you measure customer loyalty?

The bank evaluates the number and frequency of transactions made by a customer. Managers argue that a client who transacts frequently with the bank is more loyal to the institution than one who transacts less. As such, a loyal customer opts to leave bank X that is closer to transact or seek financial advice at bank Y.

  • How could your bank benefit from customer loyalty in terms of profitability?

A loyal customer will transact with the bank often and recommend it to their friends, family, and relatives due to the trust established. The referred individuals and their subsequent loyalty in the long-run will help in increasing the institution’s profitability.

  • What could be other benefits of customer loyalty to your bank?
  • The bank will spend fewer resources for creating and implementing customer retention programs as they are more affordable compared to attracting new customers.
  • Loyal customers are more willing to listen thus making it easy to reach them using an email marketing campaign.
  • Loyal customers make it easy for banks to predict incoming revenue and forecast future trends.
  • Loyal customers can grow the company’s brand by promoting the institution freely without seeking compensation.
  • Instead of focusing on keeping existing customers, do you think the bank should focus on attracting new ones? Why?

The bank should focus on maintaining existing customers as they can refer new clients easily and at no cost as compared to running expensive marketing campaigns. The use of loyal customers is more likely to refer new clients. Also, acquiring new clients is more expensive than maintaining loyal customers.

Online Banking

  1. What could be the aspects/features of a good online banking platform?
  2. The user interface should be friendly and easy to manipulate.
  3. It should use an encrypted authentication system to ensure that the accounts are secure from hackers.
  4. The platform should be accessible from various devices including phones, tablets, and computers and regions to ensure easy access from any location.
  5. Why having online banking services is important to the bank in a competitive banking environment?

The current generation seeks convenience thus an online platform will ensure that the bank captures a wide market base as most people prefer and use digital devices. Individuals can make bill payments from their homes or offices without traveling to the bank. The provision of an instant payment feature will allow the bank to remain competitive in the market.

  • How could online banking help in terms of reducing costs?

Employing an automated online system will ensure that the bank reduces the number of employees needed at a given time thus decreasing the operating costs. Also, the bank can reduce the number of physical locations to a few that handle complaints that require physical presence. 

Online Banking and Customer Loyalty

  1. How could online banking help in increasing customer loyalty to your bank?
  2. The client can seek assistance immediately by accessing the online platform and solve their problem thus increasing customer satisfaction, consequently, loyalty.
  3. Clients can pay their bills or shop online thus increase their loyalty due to the offered convenience and instant responses.
  4. What are the factors that could impact the online relationship between the bank and its customers?
  5. The quality of customer service from online help. A client might seek services from competing firms if the response provided through the online platform is unsatisfactory.
  6. A non-responsive application. An application that takes long to load or carry out a transaction can prompt customers to seek alternative platforms.
  7. A security breach. Customers value their money thus feelings of insecurity while transacting in an online platform might hamper their relationship with the bank.
  8. The complexity of the user interface. The platform should be easy to use and provide guidelines to assist in its usage.
  9. How would you measure/evaluate the effect of online banking on customer loyalty?
  10. Check the social media comments on the institution’s social media pages.
  11. Monitor the number of times a client uses the online platform to carry out minor and major transactions.
  12. Conduct an online survey to determine how new clients interact with the online platform.
  13. How could the online relationship with customers be used in gaining a competitive advantage?
  14. By providing excellent online customer service to ensure the clients’ queries are handled effectively.
  15. The bank can offer advice to clients on how to secure their online accounts and increase their savings.
  16. The banking institution can utilize feedback from clients to improve its services.

Third Interview

Customer Loyalty

  1. How would you describe customer loyalty?

Customer loyalty is the tendency of a customer to seek the services of a specific banking institution several times. The client remains loyal to the firm despite the existence of other institutions offering similar services.

  • How do you measure customer loyalty?

The bank uses the Net Promoter Score metric to measure the likelihood of a client referring their friends and family to the firm. The metric is accurate as people risk their credibility when recommending an institution thus will advocate for banks they support fully.

  • How could your bank benefit from customer loyalty in terms of profitability?

Loyal customers provide direct referrals to new clients to join the institution. Referrals can be meaningful as they provide a direct link of acquiring new clients. Also, no additional funding is required to attract clients, who often join the institution without prior engagement.

  • What could be other benefits of customer loyalty to your bank?
  • A loyal client will build the institution’s brand through word of mouth.
  • Customer loyalty increases trust between the bank and the client.
  • The bank can use feedback and transaction patterns to improve customer experiences and services.
  • Increased profitability as clients can venture into other services provided by the bank.
  • Instead of focusing on keeping existing customers, do you think the bank should focus on attracting new ones? Why?

The bank should focus on attracting new customers rather than maintaining existing clients. New customers will help the bank to venture into new markets and get feedback thus ensure it remains innovative and creative.

Online Banking

  1. What could be the aspects/features of a good online banking platform?
  2. A customizable user interface that gives the users the power to manipulate it according to their preferences.
  3. The platform should be easily accessible from a range of devices including handheld devices.
  4. It should provide instant responses and not lag.
  5. It should be secure and reliable.
  6. Why having online banking services is important to the bank in a competitive banking environment?

Most institutions accept electronic payments; thus, clients will find it easy to pay their utility bills and insurance from any location. Customers can check their account balance online before making purchase decisions. The bank can respond to customer queries fast and deliver the needed services. 

  • How could online banking help in terms of reducing costs?

The bank can serve many clients simultaneously without increasing its human resource. An automatic system can help the bank to reduce the number of employees and retain those holding critical positions.

Online Banking and Customer Loyalty

  1. How could online banking help in increasing customer loyalty to your bank?
  2. By providing instant feedback on customer queries to increase customer satisfaction.
  3. A customer can use the platform at their convenience to carry out online transactions 24 hours a day without interruptions.
  4. The bank can send its clientele goodwill messages during their holidays and birthdays to create long-term relationships.
  5. What are the factors that could impact the online relationship between the bank and its customers?
  6. A high transaction failure rate. Clients might doubt the system’s efficiency if transactions lag or fail often.
  7. Poor online customer service. Clients can shift to a competitor bank if they receive poor service.
  8. Security concerns. Security breaches are likely to lower the confidence level of clients with the banking institution.
  9. Total system failure. Customers might seek alternative banking institutions in cases of failure in service delivery.
  10. How would you measure/evaluate the effect of online banking on customer loyalty?
  11. Conduct a survey to determine whether the online platform has improved service accessibility and improved customer satisfaction for existing clients.
  12. Check the frequency at which clients revisit the online platform to carry out transactions.
  13. Seek feedback from clients on social media platforms concerning how the online banking platform has improved service delivery and convenience.
  14. How could the online relationship with customers be used in gaining a competitive advantage?
  15. The bank can provide instant banking services to clients 24 hours a day.
  16. Usage patterns generated from the online platform can help the banking institution to predict client behavior.
  17. Feedback from clients can help to improve the existing software thus increase service delivery.


Tired of Guidelines or Lack Time to Work on Your Paper, Get Original Custom Research Paper Writing Service

Thecustomwriting.com research paper writing service has saved thousands of students from stressful college life. Writing a custom research paper may be challenging, considering it has to be plagiarism-free. And it is better not to do your project than to hand in plagiarized work or hurriedly complete it if you do not have time.

Academic integrity is so vital that you may get a suspension or an expulsion because of a copy-pasted work. Writing a custom research paper requires research and writing skills to produce original content. Here are essential things to know about getting the best and legit assignments help websites.

Perfection is vital

Every website will promise you that they produce high-quality work. However, you put your money for your end-of-semester paper only to get a pass. You must learn how to identify the best writing service before committing.

Thecustomwriting.com produces quality content at all times. Rather than a quality promise, quality assurance is what you should consider before hiring a research writer. Best writing services are reliable. You don't want to partner with a cheap research paper writing service that will deliver poorly written essays hours after the due date.

Quality writers are part of the best writing service. A company that has untrained writers will fail you. Before committing, ensure that the people who will write your paper are academicians and professionals. It would help if you had a writer who will be prompt to respond to your questions and follow instructions. Writers who do not fear to ask for clarification where they don't understand are the best for you.

Beware of Scammers Posing to Provide Custom Research Paper Writing Service

It may take time and effort to find a legit custom research paper writing service. Most of the websites claiming to offer writing service trades your paper with another student. For example, if you order your paper today to submit it next week, you may find that another student has already handed over the same document.

Your money is gone, you have no paper to submit, and the deadline is in two hours. You can only sit and cook up some stories for your lecturer. Otherwise, wait for a penalty or suspension.

Others will give you half-baked papers in the name of cheap essays. Apart from reselling your paper, some companies will offer you copy-pasted work. If you don't have tools such as Turnitin or Copyscape to check plagiarism, you may find yourself in the dean's office explaining why you copied your work from the internet word-to-word.

We offer one of the best research paper writing services in the USA and the U.K.

You won’t regret choosing Thecustomwriting.com to handle your research. Your project is an essential part of your academic work. It determines whether you will move on to the next semester or if your name will appear on the graduation list. Do not gamble your education by hiring any cheap essay writing website you find on the internet. Look for a custom research paper writing service reviews before commit.

Avoid scandals by hiring Thecustomwriting.com. Count yourself lucky if you are reading this article. You are in the right direction in finding the writing service for your paper. Though many websites could have frustrated you, Thecustomwriting.com is committed to providing you with reliable service for your paper.

Thecustomwriting.com offers quality services at affordable prices, and they deliver your work on time. They have native English writers that write your paper using the correct language.

Plagiarism Free Custom Research Paper Writing Service

Our writers understand the seriousness of writing plagiarized papers. Every institution has regulations that govern how a research project is conducted. Universities and colleges take plagiarism as gross misconduct. The best writing services are those that will deliver plagiarism-free papers.

Plagiarism involves, among others, copying a published work and delivering it to your lecturer as your own without acknowledging the sources.

Another way your work can be plagiarized is the failure to include the source of your content in a research paper. If you are using someone's thought, you need to include a reference and in-text citations to show that you are using another scholars' worker.

It's a gross mistake to write a five-page paper without a single source unless the paper's nature does not require you to rely on any sources. Here are some tips our writers use to avoid accidental plagiarism:

  • Cite direct quotes, statistics, and paraphrased content.
  • Ensure that all in-text citations are included in the biography and vice versa.
  • Directly quoting not more than 2% of the paper, if quoting is necessary (some papers are exempted from this rule, especially literature).
  • Stick to high authority, scholarly sources. Our writers will hardly paraphrase content from third party blogs and other questionable sites.
  • Consider Buying A Custom Research Paper from Thecustomwriting.Com

    Consider hiring an expert essay writer if you are not sure about your capabilities. Referencing and citations can be challenging, especially if you try to do it for the first time. It's even harder when your lecturer asks you to use a hard referencing style. For example, Harvard requires you to include page numbers, dates, and the author's name in the text. If you have several papers with a strict deadline, you should consider hiring a custom research paper writing service to help you work on your essays.

    However, ensure the website you want to hire offers legit writing service. A good website should at least charge for its services. You will find many websites willing to provide you with free services. No one is that idle to sit and write a paper for free. Sites that provide free or cheap services hooks you when you least expect.

    Also, consider the price of writing a paper. Though cheap essays are of low quality, other sites may have inflated prices for their rate, making you needlessly break your bank.

    Thecustomwriting.com understands the need for a fair and reasonable price for most students. We know that most students need service, but they do not have enough resources. We, therefore, offer quality service that you can afford.

    Benefits of using custom research paper writing service

    If this is your first time considering using a custom writing service, the first thing is to know why taking such an action is the best. Choosing Thecustomwriting.com ensures professional writers handle your paper. Letting a qualified person handle your project can boost your grade. You cannot afford to fail in the upcoming end-of-semester project. In any case, your progress to the next level will be determined by how well you perform in your essay.

    Thecustomwriting.com ensures the timely delivery of your work. The good thing about legit essay writers is that they can write your essay within the shortest time possible, with one page taking up to one hour at most. It doesn't matter what time you want your work done: Thecustomwriting.com is always ready for a task.

    We will give you a paper written explicitly for you. We will ensure that your paper is not delivered to someone else.

    Come to think of this; if five of your classmates decide to order an essay for the same class, five writers will be assigned to work on different papers instead of paraphrasing one paper and sending it to five of you.

    Frequently Asked Questions (FAQ)

    Do subject specialist writers handle my research paper?

    It's our responsibility to ensure that someone from your field handles your paper. Our company has enough writers from every discipline. We provide only a research writer qualified in your subject to handle your paper. After placing an order, the first step is to screen the question and requirement and match it with the best writer. The less qualified writer has a college diploma, and they only handle high school papers. All other writers are bachelor, masters, and PhD degree holders.

    Are your researchers qualified enough to know the core of the research?

    We commit to quality content. We understand that failure to deliver quality service will result in the loss of clients. Therefore, we only hire qualified writers who have an in-depth understanding of your paper. Whether you want quantitative research done using Chi-square or qualitative research, Thecustomwriting.com’s writers will comfortably handle any discipline or type of paper. Besides, we offer research paper service from college to PhD. Therefore, we cannot afford to have unqualified writers. Our researchers take every instruction keenly when writing your essay.

    Should I worry about order placement?

    There is nothing to worry about placing your order. Our platform has a simple, user-friendly interface that enables you to navigate to different functionalities with ease. We offer quality custom research paper writing services; thus, you don't have to worry about getting value for your money. Besides, you can track your order's progress. Our system progressively send you email notifications regarding every stage of your orders' progress; thus, you don't even have to log in to track down your order. You will also see the progress on the dashboard when you log in. Moreover, our support team will contact you when the writer needs any clarification.

    Can I have direct communication with the writer after the order placement?

    Our system is designed in such a way that it allows you to communicate with your writer directly. We understand the need to clarify things yourself to the writer. Furthermore, our support team is available 24 hours to ensure that urgent matters are communicated swiftly with the writer.

    Will I get any discount on recommendation?

    The answer is yes. We value your efforts and trust to recommend us to your friends. We will offer you a discount on your next order if a client mentions your email when placing an order.

    What guarantees should customers look for?

    We have a written list of what we guarantee our clients in our terms. We guarantee the quality, confidentiality, free revision, original content, and timely delivery. We also guarantee money-back if, in the unlikely event, you are not happy with the quality of the paper.

    What makes a reliable writing company?

    It's easy to know a reputable company. First, they are transparent about their services. They offer multiple methods of communication and have qualified writers. Most importantly, they deliver your work on time, deliver original content, and honour what they have guaranteed.

    Why should customers not opt for cheap essay writing services?

    Cheap essay services will only waste your time. They have foreign writers who will produce plagiarized content full of grammar errors. You will waste your precious time waiting for a paper that you can't give your lecturer.

    Is buying essays online safe?

    It's safe to buy your essay if you take the right precaution. Before putting your money on a strange site, explore the website to see whether you will get customer reviews. They will help you make the right decision.

    How do I hire someone to write an essay for me?

    These are common questions with most clients. It's effortless to get a professional writer. The first step is to identify a custom research paper writing service that is legit and sign up. After that, they will guide you on how to place your order and get a writer. Some companies will allow you to choose a writer for yourself or choose a writer for you.

    What types of writing services can I order online?

    Our website offers a variety of legit essay services. We provide any academic assistance, including research projects, assignments, and admission letters. Visit our website to see what each service entails.

    What benefits and additional features do Thecustomwriting.com services offer?

    We offer several free services to our customers. We offer free revision, a discount on your first order, and free pages such as references and cover pages. Also, we have a quality control department that ensures that all papers are of high quality before delivering them to you.

    Do websites maintain your privacy? Are orders secured?

    Your privacy is our top priority. You will be recognized by your I.D. assigned to you after signup instead of your name. The only person who can access your account is you or anyone else you give your password. Your payment is through a third party. Therefore, your personal information will never reach our site without your consent.

    What are the pros of ordering from custom writing services?

    You get quality papers. We have writers with decades of experience delivering quality papers worth the client's money and much more. We understand your power to influence our progress. Your paper will be delivered on time and written by professional writers.

    Hire a professional writer

    Now that you know what to look for when considering the custom research paper writing services, it's time to try us. Sign up and get a discount on your first order. You don't have to worry about quality, timely delivery, and price. We know they are essential to you.

    Calculate your order
    Pages (275 words)
    Standard price: $0.00
    Client Reviews
    Our Guarantees
    100% Confidentiality
    Information about customers is confidential and never disclosed to third parties.
    Original Writing
    We complete all papers from scratch. You can get a plagiarism report.
    Timely Delivery
    No missed deadlines – 97% of assignments are completed in time.
    Money Back
    If you're confident that a writer didn't follow your order details, ask for a refund.

    Calculate the price of your order

    You will get a personal manager and a discount.
    We'll send you the first draft for approval by at
    Total price:
    Power up Your Academic Success with the
    Team of Professionals. We’ve Got Your Back.
    Power up Your Study Success with Experts We’ve Got Your Back.