LEADING ACROSS CULTURES AT MICHELIN
More often, multinational corporations have to transfer talent from their headquarters to subsidiaries and vice versa. The expatriates encounter numerous challenges such as cultural differences that hinder their effective communication. As a result, they are unable to transfer human resource and business practices that are bearing positive results in other nations. The Chalon experience shows that there are cultural differences between the Americans and the French that make it difficult for the manager to handle the subordinates. It forces an executive with more than eighteen years experience of motivating staff to produce results back on the drawing board to understand why the workers found it hard to work with him. The example highlights the importance of training international staff about cross-cultural management to eradicate all communication barriers to facilitate the transfer best business and HR practices.
Olivier Chalon was a senior executive with Michelin who had managed teams for large corporations in six countries in multicultural environments in a career spanning almost two decades. His transfer to the United States was a natural choice for a manager who had the tradition of turning departments around and making them profitable again. He thought that it would be easy to work with Americans, and was hoping for a smooth transition. He later learns that he was grossly misadvised because many French managers find it difficult to work with American workers and vice versa. Within a few months of reporting to the Michelin offices in Greenville, South Carolina, he began to doubt his leadership style for the first time in his career. He could not understand why the American workers said he was arrogant, cold, and distant.
Jeff Armstrong, the HRM manager for North America, had confided in Chalon that most employees found his leadership style demoralising. Some thought they could lose their jobs within after a few months and some were already seeking other positions within the company to be away from the new manager’s line of duty. This was something new in his career because the highlights of his achievements were motivating employees to attain outstanding results. For example, in his last workstation, he had driven over 1,500 employees of European descent to turn around a business worth more $ 1 billion increasing its profits by more than 50 percent every quarter. It was critical for him to understand the situation and make the appropriate changes to maintain his reputation and turn around the division.
Chalon initial assessment of the American market and the workers was wrong. He used the wrong parameters to measure his competencies. What he considered important was his work in Europe covering countries such as the Netherlands, the United Kingdom, France, and Spain among others where he had immense success. In his opinion, he would do well in the American market because he was fluent in English among other languages and had an American sister-in-law with whom he had a cordial relationship. Notably, according to the Jeff Armstrong report, Chalon was performing well in all aspects concerning the business and his relationships with the customers was excellent. The challenge was how to handle the employees who are crucial players in his agenda of turning around the division. For this reason, Armstrong suggested that he seeks the assistance of an intercultural management consultant to guide him in handling American professionals.
Understanding culture aids in communication
The above analysis shows that the challenge that Chalon was facing was a communication barrier caused by the conflict of the American and French cultures. The two value systems made it difficult for the employees to understand their manager. Chalon was sure that he was a fair but a firm leader who demanded results and accountability from his team of workers. In his experience, he was confident that the best way to achieve results was to demand them and then set high standards for his team to deliver. The approach surprised most of his colleagues who preferred greater effort at building consensus before the manager made some decisions (Burt, Hogarth, and Michaud, 2000). The fact that he could demand rework from some experienced colleagues was discouraging because of the expectations of most American employees is to make decisions, work, and then review. These decisions can change in the course of implementation if better alternatives emerge (De Mooij, 2018). The French experience was to ensure that all the plans were well thought before implementation.
Stereotypes about French managers suggest that they are hierarchical, centralised, and rigid. The perception in some markets such as the United States is that the manager is always right and colleagues cannot question them (Eringa et al., 2015). While Chalon was an entrepreneur and innovator, the element of commanding employees to do as he wished was also common. These behaviours were in contrast with the American system of corporate governance that involves the building of consensus before making critical decisions (Hall and Hall, 1990; Hofstede, 2003). These relationships relate to the way individuals describe to power in their community as suggested by Hofstede framework of understanding cultures. Besides, the American workers are used to leaders who they can relate with regularly. They are also intrusive to the private lives of their workers, which make the French uncomfortable. When the French fail to share their personal experiences, the American workers think that they are individualistic and cannot work in groups.
Culture plays an important in communication and more so for leaders of multinational corporations. Managers who deal with different cultures understand that it is more critical to release the right responses in others than to send what a manager thinks is the right message (Kirkman, Lowe, and Gibson, 2006; Meyer, 2014). Understanding the culture of the nations hosting the organisation makes it easy for the manager to interact with their employees and pass the best practices from their homeland. According to the Hofstede’s power distance dimension, the French are part of the large power distance countries where there are limited interactions between the workers and their leaders (Luthans and Doh, 2012). When these individuals meet with their short power distance counterparts like the Americans, they experience a communication barrier if the leader is from one side and the workers are from the other.
In some cases, the differences in culture are confusing to MNCs managers. For example, most American managers think that the French are hierarchical in their approach to leadership and consider themselves egalitarian (Roberts, Kossek, and Ozeki, 1998; Meyer, 2017). However, the French believe that American managers are autocratic. From the outside, they appear to be individuals who build consensus by involving their employees in discussions about the business. However, they do not consider the input of the rest of the group in making the final decisions (Signorini, Wiesemes, and Murphy, 2009; Steers, Sanchez-Runde, and Nardon, 2010). The moment they make the decisions, the rest of the organisation has to abide. On the contrary, Americans take more time in building consensus, and after making a decision, all the members of the teams play their roles in implementing the resolutions. The meetings of these cultures in an organisation are very confusing, and managers cannot handle them well if they have no training in cross-cultural management.
Cross-cultural management is one of the most critical factors that multinationals have to consider before sending expatriates to countries that have different values from their homeland. The case of the French Manager in South Carolina shows that it is difficult to transfer human resource and business practices that were working in Europe to the United States and the rest of North America. While the executive was highly qualified with more than eighteen years experience in motivating staff, the feedback that he was getting in America he was distant, arrogant, cold, and out of touch with his colleagues. The workers were sure that they were going to lose their jobs and were seeking transfers from his production line. As the human resources manager noted, the challenge was the cultural difference between the Americans and French cultures. Armstrong was sure that with a few lessons from a cross-cultural management consultant, Chalon could transfer the business and HR practices that were effective in turning around corporations in Europe.
Burt, R.S., Hogarth, R.M. and Michaud, C., 2000. The social capital of French and American managers. Organization science, 11(2), pp.123-147.
Eringa, K., Caudron, L.N., Rieck, K., Xie, F. and Gerhardt, T., 2015. How relevant are Hofstede’s dimensions for inter-cultural studies? A replication of Hofstede’s research among current international business students. Research in Hospitality Management, 5(2), pp.187-198.
De Mooij, M., 2018. Global marketing and advertising: Understanding cultural paradoxes. London: SAGE Publications Limited.
Hall, E.T. and Hall, M.R., 1990. Understanding cultural differences:[Germans, French and Americans] (Vol. 9). Yarmouth, ME: Intercultural press.
Hofstede, G., 2003. What is culture? A reply to Baskerville. Accounting, Organizations and Society, 28(7-8), pp.811-813.
Kirkman, B.L., Lowe, K.B. and Gibson, C.B., 2006. A quarter century of culture’s consequences: A review of empirical research incorporating Hofstede’s cultural values framework. Journal of international business studies, 37(3), pp.285-320.
Luthans, F. and Doh, J.P., 2012. International management: Culture, strategy, and behavior. New York: McGraw-Hill.
Meyer, E., 2014. Navigating the cultural minefield. Harvard business review, 92(5), pp.119-123.
Meyer, E., 2017. Being the boss in Brussels, Boston, and Beijing. Harvard Business Review, 95, pp.70-77.
Roberts, K., Kossek, E.E. and Ozeki, C., 1998. Managing the global workforce: Challenges and strategies. Academy of Management Perspectives, 12(4), pp.93-106.
Signorini, P., Wiesemes, R. and Murphy, R., 2009. Developing alternative frameworks for exploring intercultural learning: a critique of Hofstede’s cultural difference model. Teaching in Higher Education, 14(3), pp.253-264.
Steers, R.M., Sanchez-Runde, C.J. and Nardon, L., 2010. Management across cultures: Challenges and strategies. Cambridge: Cambridge University Press.
Tired of Guidelines or Lack Time to Work on Your Paper, Get Original Custom Research Paper Writing Service
Thecustomwriting.com research paper writing service has saved thousands of students from stressful college life. Writing a custom research paper may be challenging, considering it has to be plagiarism-free. And it is better not to do your project than to hand in plagiarized work or hurriedly complete it if you do not have time.
Academic integrity is so vital that you may get a suspension or an expulsion because of a copy-pasted work. Writing a custom research paper requires research and writing skills to produce original content. Here are essential things to know about getting the best and legit assignments help websites.
Perfection is vital
Every website will promise you that they produce high-quality work. However, you put your money for your end-of-semester paper only to get a pass. You must learn how to identify the best writing service before committing.
Thecustomwriting.com produces quality content at all times. Rather than a quality promise, quality assurance is what you should consider before hiring a research writer. Best writing services are reliable. You don't want to partner with a cheap research paper writing service that will deliver poorly written essays hours after the due date.
Quality writers are part of the best writing service. A company that has untrained writers will fail you. Before committing, ensure that the people who will write your paper are academicians and professionals. It would help if you had a writer who will be prompt to respond to your questions and follow instructions. Writers who do not fear to ask for clarification where they don't understand are the best for you.
Beware of Scammers Posing to Provide Custom Research Paper Writing Service
It may take time and effort to find a legit custom research paper writing service. Most of the websites claiming to offer writing service trades your paper with another student. For example, if you order your paper today to submit it next week, you may find that another student has already handed over the same document.
Your money is gone, you have no paper to submit, and the deadline is in two hours. You can only sit and cook up some stories for your lecturer. Otherwise, wait for a penalty or suspension.
Others will give you half-baked papers in the name of cheap essays. Apart from reselling your paper, some companies will offer you copy-pasted work. If you don't have tools such as Turnitin or Copyscape to check plagiarism, you may find yourself in the dean's office explaining why you copied your work from the internet word-to-word.
We offer one of the best research paper writing services in the USA and the U.K.
You won’t regret choosing Thecustomwriting.com to handle your research. Your project is an essential part of your academic work. It determines whether you will move on to the next semester or if your name will appear on the graduation list. Do not gamble your education by hiring any cheap essay writing website you find on the internet. Look for a custom research paper writing service reviews before commit.
Avoid scandals by hiring Thecustomwriting.com. Count yourself lucky if you are reading this article. You are in the right direction in finding the writing service for your paper. Though many websites could have frustrated you, Thecustomwriting.com is committed to providing you with reliable service for your paper.
Thecustomwriting.com offers quality services at affordable prices, and they deliver your work on time. They have native English writers that write your paper using the correct language.
Plagiarism Free Custom Research Paper Writing Service
Our writers understand the seriousness of writing plagiarized papers. Every institution has regulations that govern how a research project is conducted. Universities and colleges take plagiarism as gross misconduct. The best writing services are those that will deliver plagiarism-free papers.
Plagiarism involves, among others, copying a published work and delivering it to your lecturer as your own without acknowledging the sources.
Another way your work can be plagiarized is the failure to include the source of your content in a research paper. If you are using someone's thought, you need to include a reference and in-text citations to show that you are using another scholars' worker.
It's a gross mistake to write a five-page paper without a single source unless the paper's nature does not require you to rely on any sources. Here are some tips our writers use to avoid accidental plagiarism:
Cite direct quotes, statistics, and paraphrased content.
Ensure that all in-text citations are included in the biography and vice versa.
Directly quoting not more than 2% of the paper, if quoting is necessary (some papers are exempted from this rule, especially literature).
Stick to high authority, scholarly sources. Our writers will hardly paraphrase content from third party blogs and other questionable sites.
Consider Buying A Custom Research Paper from Thecustomwriting.Com
Consider hiring an expert essay writer if you are not sure about your capabilities. Referencing and citations can be challenging, especially if you try to do it for the first time. It's even harder when your lecturer asks you to use a hard referencing style. For example, Harvard requires you to include page numbers, dates, and the author's name in the text. If you have several papers with a strict deadline, you should consider hiring a custom research paper writing service to help you work on your essays.
However, ensure the website you want to hire offers legit writing service. A good website should at least charge for its services. You will find many websites willing to provide you with free services. No one is that idle to sit and write a paper for free. Sites that provide free or cheap services hooks you when you least expect.
Also, consider the price of writing a paper. Though cheap essays are of low quality, other sites may have inflated prices for their rate, making you needlessly break your bank.
Thecustomwriting.com understands the need for a fair and reasonable price for most students. We know that most students need service, but they do not have enough resources. We, therefore, offer quality service that you can afford.
Benefits of using custom research paper writing service
If this is your first time considering using a custom writing service, the first thing is to know why taking such an action is the best. Choosing Thecustomwriting.com ensures professional writers handle your paper. Letting a qualified person handle your project can boost your grade. You cannot afford to fail in the upcoming end-of-semester project. In any case, your progress to the next level will be determined by how well you perform in your essay.
Thecustomwriting.com ensures the timely delivery of your work. The good thing about legit essay writers is that they can write your essay within the shortest time possible, with one page taking up to one hour at most. It doesn't matter what time you want your work done: Thecustomwriting.com is always ready for a task.
We will give you a paper written explicitly for you. We will ensure that your paper is not delivered to someone else.
Come to think of this; if five of your classmates decide to order an essay for the same class, five writers will be assigned to work on different papers instead of paraphrasing one paper and sending it to five of you.
Frequently Asked Questions (FAQ)
It's our responsibility to ensure that someone from your field handles your paper. Our company has enough writers from every discipline. We provide only a research writer qualified in your subject to handle your paper. After placing an order, the first step is to screen the question and requirement and match it with the best writer. The less qualified writer has a college diploma, and they only handle high school papers. All other writers are bachelor, masters, and PhD degree holders.
We commit to quality content. We understand that failure to deliver quality service will result in the loss of clients. Therefore, we only hire qualified writers who have an in-depth understanding of your paper. Whether you want quantitative research done using Chi-square or qualitative research, Thecustomwriting.com’s writers will comfortably handle any discipline or type of paper. Besides, we offer research paper service from college to PhD. Therefore, we cannot afford to have unqualified writers. Our researchers take every instruction keenly when writing your essay.
There is nothing to worry about placing your order. Our platform has a simple, user-friendly interface that enables you to navigate to different functionalities with ease. We offer quality custom research paper writing services; thus, you don't have to worry about getting value for your money. Besides, you can track your order's progress. Our system progressively send you email notifications regarding every stage of your orders' progress; thus, you don't even have to log in to track down your order. You will also see the progress on the dashboard when you log in. Moreover, our support team will contact you when the writer needs any clarification.
Our system is designed in such a way that it allows you to communicate with your writer directly. We understand the need to clarify things yourself to the writer. Furthermore, our support team is available 24 hours to ensure that urgent matters are communicated swiftly with the writer.
The answer is yes. We value your efforts and trust to recommend us to your friends. We will offer you a discount on your next order if a client mentions your email when placing an order.
What guarantees should customers look for?
We have a written list of what we guarantee our clients in our terms. We guarantee the quality, confidentiality, free revision, original content, and timely delivery. We also guarantee money-back if, in the unlikely event, you are not happy with the quality of the paper.
What makes a reliable writing company?
It's easy to know a reputable company. First, they are transparent about their services. They offer multiple methods of communication and have qualified writers. Most importantly, they deliver your work on time, deliver original content, and honour what they have guaranteed.
Why should customers not opt for cheap essay writing services?
Cheap essay services will only waste your time. They have foreign writers who will produce plagiarized content full of grammar errors. You will waste your precious time waiting for a paper that you can't give your lecturer.
Is buying essays online safe?
It's safe to buy your essay if you take the right precaution. Before putting your money on a strange site, explore the website to see whether you will get customer reviews. They will help you make the right decision.
How do I hire someone to write an essay for me?
These are common questions with most clients. It's effortless to get a professional writer. The first step is to identify a custom research paper writing service that is legit and sign up. After that, they will guide you on how to place your order and get a writer. Some companies will allow you to choose a writer for yourself or choose a writer for you.
What types of writing services can I order online?
Our website offers a variety of legit essay services. We provide any academic assistance, including research projects, assignments, and admission letters. Visit our website to see what each service entails.
What benefits and additional features do Thecustomwriting.com services offer?
We offer several free services to our customers. We offer free revision, a discount on your first order, and free pages such as references and cover pages. Also, we have a quality control department that ensures that all papers are of high quality before delivering them to you.
Do websites maintain your privacy? Are orders secured?
Your privacy is our top priority. You will be recognized by your I.D. assigned to you after signup instead of your name. The only person who can access your account is you or anyone else you give your password. Your payment is through a third party. Therefore, your personal information will never reach our site without your consent.
What are the pros of ordering from custom writing services?
You get quality papers. We have writers with decades of experience delivering quality papers worth the client's money and much more. We understand your power to influence our progress. Your paper will be delivered on time and written by professional writers.
Hire a professional writer
Now that you know what to look for when considering the custom research paper writing services, it's time to try us. Sign up and get a discount on your first order. You don't have to worry about quality, timely delivery, and price. We know they are essential to you.